Return Policy:
‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the HAPDCO Herbals website.
Replacement Policy:
- All replacement requests must be made within 5 days from the date of delivery of product.
- In case of any product found damaged or missing, and Buyer is asked for “Reason for Return/Replacement”. Among others, the following are the leading reasons:
- Item was defective.
- Item was damaged during the shipping
- Products was/were missing.
- Wrong item was sent by the seller.
- Item delivered had a size mismatch issue.
- Item was expired.
- Return could also result in refund of money in most of the cases.
- An intimation shall be provided to Seller seeking either “approval”, or rejection” of the return/replacement requests. All return requests will be processed within 4 Working days.
Conditions under which Return/Replacement requests are not accepted:
- The product was found opened/used/altered.
- Original packaging such as mono cartons, labels, etc. was found missing.
- If return/replacement request is generated after the stipulated 5 days from date of delivery.
- If damaged/missing product is reported back to us after the stipulated 2 days from date of delivery.
Important Point to be noted:
- In case our reverse pickup services are not available at your location, we request you to ship the product back to our address via a reliable courier partner. Courier charges will be reimbursed by HAPDCO Herbals Pvt. Ltd.
- Post receival, HAPDCO Herbals Pvt. Ltd. shall verify the product against the claim made in order to initiate replacement or refund immediately. All replacement requests are subject to stock availability.
Cancellation Policy:
Customer Cancellation:
- The Buyer can cancel the order for the product directly by logging in HAPDCO Herbals account till we ship it. Orders once shipped cannot be cancelled.
- After shipping if a buyer still don’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
Other Cancellation:
HAPDCO Herbals also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons. Some other situations that may result in your order being cancelled include:
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- Non- Availability of the product ordered by you.
- Errors in pricing information specified by our partners (sellers)
- Non-availability of the quantities ordered by you.
- Any other reason beyond the control of HAPDCO Herbals.
Dispatch & Discount
1- All orders will be dispatched within 72 hours of being placed.
2-Deliveries can take between 4 to 7 days.
3- Only a single coupon is eligible for one order.